Leslie J Wondra LLC
PRACTICE POLICIES, INFORMED CONSENT, SERVICE AGREEMENT
THERAPIST-CLIENT SERVICE AGREEMENT
Welcome to my practice and thank you for allowing me to be
part of your journey. This document contains important
information about my professional services and business policies.
Your signature on this document represents an agreement between
us. I am happy to discuss any questions you have or at any time
in the future.
THERAPIST QUALIFICATION
My name is Leslie Wondra, I currently hold an LCSW in Florida
from the State of Florida Board of Clinical Social Work, Marriage
and Family Therapy and Mental health Counseling, SW 17111 and
Wyoming from the Mental Health Professions Licensing Board,
LCSW-1003. I earned my Bachelor of Arts in Sociology from
University of North Carolina-Chapel Hill in 2007. I earned my
Master of Social Work from the University of Pennsylvania in 2012
and have been in practice for over eight years.
THERAPEUTIC SERVICES
Therapy is a relationship between people that works in part
because of clearly defined rights and responsibilities held by
each person. As a client in psychotherapy, you have certain
rights and responsibilities that are important for you to
understand. There are also legal limitations to those rights that
you should be aware of. I, as your therapist, have corresponding
responsibilities to you. These rights and responsibilities are
described in the following sections.
Psychotherapy has both benefits and risks. Risks may include
experiencing uncomfortable feelings, such as sadness, guilt,
anxiety, anger, frustration, loneliness, and helplessness;
because the process of psychotherapy often requires discussing
the unpleasant aspects of your life. However, psychotherapy has
been shown to have numerous benefits for individuals who
undertake it. Therapy often leads to a significant reduction in
feelings of distress, increased satisfaction in interpersonal
relationships, greater personal awareness and insight, increased
skills for managing stress, and resolutions to specific problems.
But there are no guarantees about what will happen. Psychotherapy
requires a very active effort on your part. In order to maximize
your success, you will have to work outside of sessions on things
we discuss in the session. I find that the more committed a
client is outside of session, faster progress can be made and
goals can be achieved.
The first few sessions will involve a comprehensive evaluation
of your needs. By the end of the evaluation, I will be able to
offer you some initial impressions of what our work might
include. At that point, we will discuss your treatment goals and
create an initial treatment plan. You should evaluate this
information and make your own assessment about whether you feel
comfortable working with me. If you have questions about my
procedures, we should discuss them when they arise. If your
doubts persist, I would be happy to refer out to another mental
health professional for a second opinion.
APPOINTMENTS AND CANCELLATION POLICIES
All therapy sessions are by appointment only and can be
scheduled via the client portal on my website
https://lesliewondratherapy.com. Appointments will ordinarily be
45 minutes in duration, after your initial intake appointment but
there is an option for an extended individual session for 60
minutes. The time scheduled for your appointment is assigned to
you and you alone. Cancellations must be made at least 24 hours
in advance. If you miss a session without canceling (No Show), my
policy is to collect the full amount of the reserved session. If
you cancel with less than 24-hour notice, my policy is to collect
$100. Your credit card on file will be automatically charged for
no-shows and late cancellations. Additionally, you are
responsible for coming to your session on time; if you are late,
your appointment will still end at the originally scheduled time.
It is understandable that you may occasionally need to cancel or
miss an appointment due to illness or emergency. However, your
appointment time has been reserved especially for you. If you are
more than 15 minutes late, I will determine if continuing with
the remaining time is beneficial or will need to be rescheduled
and will be considered a late cancellation and charged
accordingly. Also, I cannot do therapy with you while you are
driving as it could be dangerously distracting. Therefore, if you
join our session while driving, your session will need to be
rescheduled and you will be considered a late cancellation.
Frequent cancellations, missed appointments, late payments, or
non-payment could result in the need to discontinue your
treatment.
PROFESSIONAL FEES
The fee for the initial intake is $160.00, 60 minutes extended
individual session is $150 and 45-minute standard individual
session is $135.00. You are responsible for paying at the time of
your session unless prior arrangements have been made. Payment
must be made by credit card. If you refuse to pay your debt, I
reserve the right to use an attorney or collection agency to
secure payment. In addition to weekly appointments, it is my
practice to charge $135 on a prorated basis for other
professional services that you may require such as report
writing, non-therapeutic telephone conversations that last longer
then 15 minutes, attendance at meetings or consultations which
you have requested, or the time required to perform any other
service which you may request of me. These services will be
billable in 15 min increments, meaning you will be charged per
quarter-hour and will be rounded to the nearest quarter-hour.
Additional specifics can be found in your "Financial Agreement
and Consent to Services" form. Furthermore, I reserve the right
to terminate our counseling relationship if 2 consecutive
sessions are missed without proper notification.
TRIAL, COURT-ORDERED APPEARANCES, LITIGATION
If you anticipate becoming involved in a court case, I
recommend that we discuss this fully before you waive your right
to confidentiality. Often, it is not helpful to participate in a
legal process concerning any therapy that may have been given.
Therefore, I will decline if asked to participate in any legal or
court hearings. If your case requires my participation, you will
be expected to pay for all the professional time required even if
another party compels me to testify. I charge for professional
services I am asked or required to perform in relation to your
legal matter, which will include travel to and from the
courthouse, time in court, waiting for the court hearing,
preparation for documents, etc. A proposed invoice will be drawn
up and you will be required to pay prior to the appearance.
Additional specifics can be found in your "Financial Agreement
and Consent to Services" form.
BILLING AND PAYMENTS
You will be expected to pay for each session at the time it is
held unless we agree otherwise. Payment schedules for other
professional services will be agreed to when such services are
requested. I do not carry over session balances from week to
week, please be prepared to pay the entire balance on the day of
your scheduled session. A credit card will be required to remain
on file and is stored in an electronic health record system that
is a password-protected and encrypted system. I charge clients on
the day of their session, including for no-shows and late
cancellations.
Fee Disputes: In the case of a credit card dispute, I reserve
the right to provide the needed and adequate documentation that
covers the cancellation policy to your bank or credit card
company should you dispute a charge that you are financially
responsible for.
INSURANCE
I am in-network with Optum, Aetna, United HealthCare and Oscar
Health. Any services that insurance fails to pay for; the client
will be responsible for the full amount of each service. I use
Alma and Headway to manage my insurance credentialing, billing
and administration work so I can place all of my focus on our
work together.
For all other insurance companies, I am not a participating
provider. Upon request, I will supply you with a receipt for
services, which you can submit to your insurance company for
reimbursement. Some or all your fees may be covered by your
health insurance if you have outpatient mental health coverage.
However, insurance companies do not reimburse all conditions that
may be the focus of psychotherapy. It is your responsibility to
verify the specifics of your coverage. Please remember that my
services are provided and charged to you, not your insurance
company, so you are responsible for payment. You are responsible
for determining if any health care benefits are available to you.
The receipt provided contains the necessary information you need
to file for reimbursement. You are responsible for sending in
your claim to the insurance company. Please note, your insurance
company may request additional documentation from me and I am
responsible for sending in those treatment reports.
LETTERS
Leslie J Wondra LLC does not provide disability letters,
companion pet letters, letters regarding your ability to work, or
letters regarding FMLA. You must discuss these needs with your
medical or primary care provider. If a letter is required
attesting the client's needs, I will provide it for a fee of $15
per letter. Letters are only provided to clients who have been
seen for 6 sessions or longer.
PROFESSIONAL RECORDS
I am required to keep appropriate records of the therapeutic
services that I provide. I keep brief records noting that you
were here, your reasons for seeking therapy, the goals and the
progress we set for treatment, your diagnosis, topics we
discussed, your medical history, social history, treatment
history, records I receive from other providers, copies of
records I send to others, and your billing records. Except in
unusual circumstances that involve danger to yourself, you have
the right to a copy of your file. Because these are professional
records, they may be misinterpreted and/or upsetting to untrained
readers. For this reason, I recommend that you allow me to
provide you with a treatment summary instead. If you wish to
review your Clinical record, I recommend we do so together so
that we can discuss the specific contents in detail. You should
be aware that this will be treated in the same manner as any
other professional services, thus you will be billed
accordingly.
MINORS
If you are under 18 years of age, please be aware that the law
may provide your parents, or legal guardians, with the right to
examine your treatment records. Normally, I will provide them
only with general information on how your treatment is
proceeding. If, however, I feel that there is a high risk that
you will seriously harm yourself or another, I will notify them
of my concern. Before giving them any information, I will try to
discuss the matter with you and will do the best I can to resolve
any objections you might have about what I am prepared to
discuss.
CONSULTATION
I consult regularly with other professionals regarding my
clients; however the client's name or other identifying
information is never disclosed. The clients' identity remains
completely anonymous and confidentiality is fully
maintained.
CONFIDENTIALITY
In general, the privacy of all communications between a client
and a therapist is protected by law, and I can only release
information about our work to others with your written
permission. However, there are a few exceptions. In most legal
proceedings, you have the right to prevent me from providing any
information about your treatment. In some legal proceedings, a
judge may order my testimony if they determine that the issues
demand it, and I must comply with that court order. Occasionally
I may need to consult with other professionals in their areas of
expertise in order to provide the best treatment for you.
Information about you may be shared in this context without using
your name. Additional potential limitations of confidentiality
are outlined below:
- If a client threatens or attempts to commit suicide or
otherwise conducts themself in a manner in which there is a
substantial risk of incurring serious bodily harm.
- If a client threatens grave bodily harm or death to another
person.
- If the therapist has a reasonable suspicion that a client or
other named victim is the perpetrator, observer of, or actual
victim of physical, emotional, or sexual abuse of child(ren)
under the age of 18 years.
- Suspicions as stated above in the case of an elderly person
who may be subjected to these abuses.
- Suspected neglect.
- If a court of law issues a legitimate subpoena for
information stated on the subpoena.
- If a client is in therapy or being treated by order of a
court of law, or if the information is obtained for the purpose
of rendering an expert's report to an attorney.
My policies about confidentiality, as well as other
information about your privacy rights, are fully described in a
separate document entitled Notice of Privacy Practices. You have
been provided with a copy of that document.
Dual Relationships & Public Settings:
Not all dual relationships are unethical or avoidable. However
sexual involvement between therapist and client is never part of
the therapy process, nor are any other actions or dual
relationship situations that might impair your clinician's
objectivity, clinical judgment, or therapeutic effectiveness, nor
that could be exploitive in nature.
My relationship with you is strictly professional. In order to
preserve this relationship, it is imperative that we do not have
any relationship outside the counseling relationship such as a
friendship, business, or social relationship. If we have contact
in a public setting, I will not acknowledge you in any way that
would jeopardize your confidentiality. Should you choose to
acknowledge me, I may not be able to protect your
confidentiality.
In some instances, even with permission, the clinician may
choose to preserve the integrity of the therapy relationship. For
this reason, your clinician will not accept any invitations via
social networking sites, nor will he/she respond to blogs written
by clients. Your clinician will not build a relationship with you
outside of sessions, which means that outside of session
communications will be limited to scheduling purposes.
COMMUNICATION
Counsol email, chat, and video exchanges as well as Hushmail
and Phone.com are secure HIPPA compliant platforms. By signing
this document, you agree to work with the platforms outlined. For
communication between sessions, I only use email communication
and text messaging with your permission and only for
administrative purposes unless we have made another agreement.
This means that email exchanges and text messages should be
limited to administrative matters. This includes things like
setting and changing appointments, billing matters, and other
related issues. I am often not immediately available by
telephone. Client communication regarding clinical issues or
concerns via email (or texting) should be avoided as the delivery
of any electronic communication can be intercepted, misdirected,
or delayed.
I do not answer my phone when I am with clients or
otherwise unavailable. At these times, you may leave a message on
my confidential voicemail and your call will be returned as soon
as possible, but it may take a business day or two for non-urgent
matters. If, for any number of unseen reasons, you do not hear
from me or I am unable to reach you, and you feel you cannot wait
for a return call or if you feel unable to keep yourself safe 1)
go to your Local Hospital Emergency Room OR 2) call 911 and ask
to speak to the mental health worker on call. I will make every
attempt to inform you in advance of planned absences. If you feel
you will require frequent between-session contact, we need to
discuss whether or not I will be the best therapist for
you.
SOCIAL MEDIA/TELECOMMUNICATION
I do not communicate with, or contact, any of my clients
through social media platforms such as Twitter and Facebook. In
addition, if I discover that I have accidentally established an
online relationship with you, I will cancel that relationship.
This is because these types of casual social contacts can create
significant security risks for you. I participate on various
social networks, but not in my professional capacity. If you have
an online social media presence, there is a possibility that you
may encounter me by accident. If that occurs, please discuss it
with me during our time together. I believe that any
communication with clients online through social media platforms
has a high potential to compromise the professional relationship.
Additionally, please do not try to contact me in this way. I will
not respond and will terminate any online social media contact no
matter how accidental.
Websites: I have a website that you are free to access,
lesliewondratherapy.com. I use it for professional reasons to
provide information to others about me and my practice. You are
welcome to access and review the information that I have on my
website. If you have questions about this, we should discuss them
during your therapy sessions.
Web Searches: I will not use web searches to gather
information about you without your permission. I believe that
this violates your privacy rights. However, I understand that you
might choose to gather information about me in this way. In this
day and age there is an incredible amount of information
available about individuals on the internet, much of which may
actually, be known to that person and some of which may be
inaccurate or unknown. If you encounter any information about me
through web searches, or in any other fashion for that matter,
please discuss this with me during our time together so that we
can deal with it and its potential impact on your
treatment.
Recently it has become fashionable for clients to review their
health care provider on various websites. Unfortunately, mental
health professionals cannot respond to such comments and related
errors because of confidentiality restrictions. If you encounter
such reviews of me or any professional with whom you are working,
please share them with me so we can discuss them and its
potential impact on your therapy. Please do not rate my work with
you while we are in treatment together on any of these websites.
This is because it has a significant potential to damage our
ability to work together.
COMMUNICATION BY EMAIL, TEXT MESSAGE, AND OTHER NON-SECURE
MEANS
It may become useful during the course of treatment to
communicate by email, text message (e.g. "SMS"), or other
electronic methods of communication. Be informed that these
methods, in their typical form, are not confidential means of
communication. If you use these methods to communicate with
Leslie J Wondra of Leslie J Wondra LLC, there is a reasonable
chance that a third party may be able to intercept and eavesdrop
on those messages. The kinds of parties that may intercept these
messages include, but are not limited to:
- People in your home or other environments who can access
your phone, computer, or other devices that you use to read and
write messages
- Your employer, if you use your work email to communicate
with Leslie J Wondra
- Third parties on the Internet such as server administrators
and others who monitor Internet traffic
If there are people in your life that you don't want accessing
these communications, please talk with Leslie J Wondra about ways
to keep your communications safe and confidential.
OTHER RIGHTS
If you are unhappy with what is happening in therapy, I hope
you will talk with me so that I can respond to your concerns and
we can work through this together. Such comments will be taken
seriously and handled with care and respect. You may also request
that I refer you to another therapist and are free to end therapy
at any time. You have the right to considerate, safe, and
respectful care; without discrimination as to race, ethnicity,
color, gender, sexual orientation, age, religion, national
origin, or source of payment. You have the right to ask questions
about any aspects of therapy and about my specific training and
experience. You have the right to expect that I will not have
social or sexual relationships with clients or with former
clients.
TERMINATION OF TREATMENT
Should you fail to schedule an appointment for 60 days, unless
other arrangements have been made in advance, for legal and
ethical reasons, I must consider the professional relationship
discontinued. Should you fail to appear for two consecutive
appointments, unless other arrangements have been made in
advance, it is at my discretion to consider the professional
relationship discontinued, to which you will be notified. To
reinstate, please call the office at 954-787-9869 and schedule an
appointment or via the client portal. Ending relationships can be
difficult. Therefore, it is important to have a termination
process in order to achieve some closure. The appropriate length
of the termination depends on the length and intensity of the
treatment. As long as it is safe for both of us, I will make an
effort to discuss terminating therapy with you. Optimally, we
mutually agree to end therapy. For the most part, you can decide
when you want to terminate. You can end therapy at any time and
you do not need a reason. At the same time, the decision to end
therapy can also be mine. If during the course of treatment, I
determine that our continuing therapy may not be good for either
one or both of us, I have an ethical responsibility to let you
know, work with you to find an appropriate referral, and end
therapy. Should this course of action need to happen, it will
take place after consultation with other professionals and
careful consideration, but all of this can occur outside of your
knowledge.
CHANGES IN SERVICES AND FEES
Leslie J Wondra LLC reserves the right to change the policies,
practices, procedures, and fees described in this document. You
will be notified within 30 days of any such changes.
Your signature below indicates that you have read this
Agreement and the Notice of Privacy Practices and agree to their
terms and consent to treatment.
Revised 5/21
Parts adapted from Dr. Amber Lyda